Domestic orders include all orders within the 50 United States & will ship via priority mail or ups ground unless other arrangements are made. Orders are sent with delivery confirmation guaranteed to the address provided. Hempest.com cannot bear responsibility for packages lost or stolen after delivery is confirmed. Signature confirmation is possible by request (simply type "signature confirmation" in the comment section of your order) and suggested for larger orders & orders to apartment buildings, businesses or unsecured areas. Lost package claims must be received within 30 days to ensure a postal investigation.
International orders will ship via US Post, and may require additional postage. In the event that more postage is required, we will notify you by email. Orders will not be charged or sent until confirmation of additional postage is received. International shipping is guaranteed as far as customs in the receiving country, unless arrangements are made for express shipping. Hempest.com cannot bear responsibility for customs or duties charges that some items may incur. Hempest.com cannot bear responsibility for loss or theft of international packages after they reach customs in their destination country, unless arrangements are made for express shipping. Lost or damaged package claims must be received within 30 days to ensure a postal investigation.
Items may be returned (unused with all tags intact) within 14 days of delivery for a refund minus a 10% restocking fee. Customer is responsible for all shipping charges ( re-shipping charges for exchanged items). Please understand it is necessary to charge a restock fee on returns in order to cover costs associated with filling and processing your order. This is done so we can continue to bring you the best possible selcection of hemp clothing. Sorry, but we cannot accept returns or exchanges on underwear or socks for any reason. Returns received after 14 days of delivery are subject to refusal, or at the least will be charged a 25% restock fee. Please understand that much of the inventory we order is in very limited supply and orders can only be made on a bi-annual basis. For this reason we sincerely appreciate your timeliness with returns or exchanges. Thanks for your cooperation.
HOLIDAY SHIPPING-orders placed between Thanksgiving and December 25th will be granted an extended return/exchange period extending to Jan 8th, 14 Days from Dec 25th.
CLOSEOUT/FINAL SALE ITEMS- any item marked as closeout or final sale will be treated as such. Returns or exchanges are not permitted on such items...thats why you got such a good deal!
Items may be exchanged once (unused with all tags intact) within 14 days of delivery for another size or product. Customer is responsible for all shipping charges ( re-shipping charges for exchanged items). No restock fee will be charged for exchanges.
all returns & exchanged items should be sent to this address:
**PLEASE INCLUDE COPY OF YOUR ORDER WITH ALL EXCHANGES OR RETURNS**
The Hempest (Attn.Return/Exchange)
301 Newbury Street
Boston, MA 02115
If you have any questions about our return policy, you can always contact The Hempest:
Send us an e-mail: firstname.lastname@example.org
Call us at: 1-617-421-9944.